INSIGHTS

Better Business Isn't Built On Opinion.

The relationship between people experience, customer experience and commercial performance is increasingly measurable.

PEOPLE

Only 10% of UK employees are engaged at work.

CUSTOMER

£7.3 billion costs to UK organisations.

PROFIT

21%.3 increased spending

Gallup's latest UK-specific data, collected during 2025 and published in its 2026 State of the Global Workplace report, says only 10% of UK employees are engaged at work

The UK's Institute of Customer Service reported that problems and service failures cost UK organisations £7.3 billion every month in its January 2025 UK Customer Satisfaction Index

Research found 21% of customers said they had increased their spending with an organisation because of the service they received