PEOPLE
Only 10% of UK employees are engaged at work.
CUSTOMER
£7.3 billion costs to UK organisations.
PROFIT
21%.3 increased spending
Gallup's latest UK-specific data, collected during 2025 and published in its 2026 State of the Global Workplace report, says only 10% of UK employees are engaged at work
The UK's Institute of Customer Service reported that problems and service failures cost UK organisations £7.3 billion every month in its January 2025 UK Customer Satisfaction Index
Research found 21% of customers said they had increased their spending with an organisation because of the service they received
